
Once a Dubai visa application has gone to UAE immigration, it can't be withdrawn or changed, and the fee isn't refunded because your plans changed. The good news is that most changed plans don't need a new visa. You have 60 days from the date the visa is issued to enter the UAE, and your stay only starts counting when you land. If your new dates fall inside that window, travel on the visa you already have. If they don't, the visa expires unused and you apply again.
This guide covers each situation: cancelling before your application is submitted, changing dates, cutting a trip short or making it longer, and applying again after a visa has expired or been cancelled.
Before your application is submitted
Until an application is submitted to immigration, you can ask us to change or cancel it. A full refund applies when both of these are true (terms and conditions, refund policy 1.2):
- you ask within 24 hours of paying, and
- we haven't started processing the application.
To ask, email info@edubaivisa.ae with the subject line "REFUND REQUEST", your order reference number and the reason. We reply within 24 business hours, and an approved refund goes back to the original payment method in 3 to 5 business days.
After it has gone to immigration
Once immigration has the application, nothing on it can be modified, and the service fee is not refunded. That includes a change of mind, personal reasons, a rejection by immigration and delays caused by immigration processing. The one exception is a documented error on our side, which is reviewed case by case.
Check your visa against your passport the moment it arrives by email. If your name, passport number or date of birth doesn't match exactly, contact us before you travel.
Your travel dates changed
A Dubai visit visa has two separate clocks. The entry window is 60 days from the date of issue. The stay, whether 14, 30 or 60 days, starts on the day you arrive. An issued visa can't be moved to new dates, so what you do depends on where your new dates fall:
Your situation | What to do |
|---|---|
New arrival date is within 60 days of issue | Nothing. Travel on the same visa. Your stay counts from the new arrival date. |
New arrival date is more than 60 days after issue | The visa expires unused. Apply for a new one closer to the trip. |
The trip is cancelled | Nothing. The visa expires unused at the end of the entry window. |
Because the entry window starts on the day of issue, applying too early is the most common way to lose a visa. Three to four weeks before you fly is a comfortable point. Standard processing takes 3 to 4 working days, and express takes 24 to 36 hours for $50 more.
You need to leave early, stay longer or come back
- Leaving early: just leave. A single entry visa ends when you exit the UAE, and there's nothing to cancel.
- Staying longer: extend before your visa ends. A visit visa can usually be extended inside the UAE, and we handle extensions for visas issued through us, from about AED 1,200 depending on the case. See how to extend a Dubai visit visa without leaving. Staying past your visa costs AED 50 a day.
- Leaving and coming back: a single entry visa can't be reused after you exit. If your plans include a trip out and back, a 30 day or 60 day multiple entry visa covers it.
Your flight was cancelled
A cancelled or delayed flight doesn't affect the visa itself. If you can rebook within the 60 day entry window, the same visa still works. Under our terms, flight cancellations and travel disruptions aren't grounds for a refund of the visa fee. If you're already in the UAE and a cancelled flight would push you past your visa, extend before the last day instead of waiting.
Can immigration cancel an approved visa?
Under Article 15 of Federal Decree-Law No. 29 of 2021, the authorities can deport a foreigner for reasons of public interest, security, morals or health even when they hold a valid visa. That points to a record problem, not a paperwork one. If a visa you hold is cancelled, or new applications keep being refused, read our UAE visa ban check before you apply again.
If your residence visa was cancelled
When a UAE residence visa is cancelled, you get a grace period to leave or change your status. The length depends on your residence category, so confirm yours with ICP or GDRFA Dubai. If you leave and later want to visit, you can apply for a tourist visa like any other visitor. Settle any fines and make sure no absconding report or case is open first, because those show up as a refused application.
Applying again after a cancelled or expired visa
A new trip needs a new application, assessed on its own, with the same documents as before: passport, photo, a return or onward ticket and your accommodation details. What usually stops a new visa is a problem on your record, such as an unpaid overstay fine or an open case. If you've been refused before, start with what to do after a Dubai visa rejection.
When you're ready, pick the visa that fits the new dates:
- Single entry: 14 days from $185, 30 days from $205 and 60 days from $325.
- Other options: a 96 hour transit visa and a 30 day visa for GCC residents.
Check the document checklist, then apply for your Dubai e-visa online.
Frequently Asked Questions
Can I cancel my Dubai visa after approval?
Not through a change to the application. Once it has been submitted to immigration, it can't be withdrawn or modified. If your plans change, an unused visa simply expires at the end of its 60 day entry window.
Will I get a refund if I cancel my Dubai visa?
Only if you ask within 24 hours of paying and before we start processing, or if the problem was a documented error on our side. A change of plans after submission is not refunded.
Can I change the travel dates on my Dubai visa?
The visa itself can't be moved, but you don't usually need to. You can enter on any date within 60 days of issue, and your stay counts from the day you arrive.
What happens if I don't use my Dubai visa?
It expires at the end of the 60 day entry window. It can't be reinstated, so a later trip needs a new application.
Do I need to cancel my visa if I leave Dubai early?
No. A single entry visa ends automatically when you exit the UAE.
Can I apply for a new Dubai visa after one was cancelled or expired?
Yes. A new trip needs a new application, assessed on its own. What usually stops a new visa is a problem on your record, such as an unpaid overstay fine or an open case.
Ready to apply for your UAE visa?
Start your application →